Release approach

CommunityBridge includes mobile-oriented delivery and app distribution surfaces. Release practices should define how the team handles planned updates, urgent fixes, testing, internal review, and customer communications.

Suggested policy sections

Topic	Suggested policy content
Release types	Routine updates, bug fixes, urgent patches, infrastructure changes
Testing expectations	Pre-release validation, smoke testing, pilot review, rollback readiness
Customer notice	When and how customers are notified of notable updates or maintenance
Support channels	Support email, issue intake path, service ownership, escalation path
Lifecycle	Version support expectations and retirement of old builds or environments

Support commitments to define

Business hours and response goals
How urgent issues are reported and escalated
What information customers should include in support requests
How account, access, and document requests are routed